Posted September 15th 2017

Position Description

Manage large amounts of incoming calls and live chats

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualifications

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Company Description

SMALL TEAMS, BIG IMPACT

Our teams are small and our organization structure is hub-based rather than hierarchal to ensure the speed of execution and so the best ideas always get heard.

If you have a great idea and the will to see it through, you can effect great change. Nothing is off limits—we’re constantly looking for improvements to our products, our processes, and our people. All voices are equal at Naborly—we hire people to have an opinion and to be creative. We’re intolerant of office politics, ego, and power brokers. If your idea makes the most sense then it’s what we’re doing, regardless of your title or seniority.

MAKE RENTING EASY

Our products reflect our culture. Naborly makes it possible for landlords and tenants to do business with more transparency and honesty. Easy to use and beautifully designed products are our imperative. Accordingly our company is designed so that anyone, no matter your job title or experience level, can develop and execute on a good idea.

HOUSING IS A HUMAN RIGHT

Deciding where someone can or cannot live is an incredible responsibility, one that our company does not take lightly. Accordingly our team is dedicated to making sure that every tenant that applies using our service is assessed with the highest ethical standards, without prejudice toward race, religion, age, sexual orientation, or other protected characteristics.